Are your products safe to use on babies?
Our products are safe for infants and seniors as well. Delicate skin will benefit from our natural formulas.
How long is the shelf life of your body butter?
Approximately 12 – 15 months if stored with lid on tight in a cool dry area.
My sea salt scrub feels dry. Is this normal?
Our sea salt scrubs are made with all natural ingredients comprised of essential oils to nourish the skin. You will find that these oils need to be stirred in the container for optimum consistency. Take the handle of a wooden spoon or popsicle stick and gently stir the salt scrub from bottom to top. Oils can gravitate to the bottom and get ‘missed’ when you are scooping and applying from the top of the jar.
Always store your Sea Salt Scrub in a cool dry place with lid on tight for best shelf life.
I'm not sure if a product is right for me. Do you ship samples?
We do not have samples however our Product Guarantee is very simple and easy so you can happily try our products on your skin in the privacy of your home. A refund or exchange will be issued within 30 days of purchase if product is returned not opened. If you open and try our products and wish to return them within 15 days, we will gladly exchange that product for you or issue a credit (less any S&H). Your satisfaction is important to Naples Soap Company.
How long does one bar of soap last?
We recommend that you keep your soaps on a soap dish or somewhere they can stay dry between uses. A typical bar will last 30-45 days. Frequency and level of use is also a factor.
How long does the shampoo or conditioner bars last?
We recommend that you keep your shampoo and conditioner bars on a soap dish or somewhere they can stay dry between uses. A typical bar will last 30-45 days. Frequency and level of use is also a factor.
Do you have a recommendation on which products to use for eczema or psoriasis on the face and scalp?
The Eczema Soap is made with FDA approved ingredients and is proven to help fight eczema. This medicated soap is a homeopathic blend of natural ingredients formulated to treat these skin conditions. (Aloe, Lemon Balm, Colloidal Oatmeal, Sea Kelp and yogurt extract to name a few).
It can be used as a spot treatment to reduce irritation or all over the face and body to calm and soothe dry itchy skin. Key ingredients make this a powerful soap bar to support eczema, psoriasis, rosacea and /or chronic dry skin.
Our unscented shampoo and conditioner hair bars are just what you need for scalp issues to relieve and soothe eczema or psoriasis. Natural oils treat the hair and scalp and will not weigh hair down. Safe for color treated hair
I have tried several things even prescriptions to eliminate my eczema, why would Naples Soap products be effective?
Our unscented products can alleviate the symptoms of those suffering from chronic skin conditions such as eczema, psoriasis, radiation dermatitis or acne. Key natural ingredients can soothe sensitive skin and help hydrate the dry areas. While we cannot replace a prescription, we have found that natural ingredients like sea salt and cocoa butter will calm and rehydrate the skin. These products are fragrance free, non-irritating and free from harsh chemicals.
What is your return policy?
A refund or exchange will be issued within 30 days of purchase if product is returned not opened. If you open and try our products and wish to return them within 15 days, we will gladly exchange that product for you or issue a credit. Your satisfaction is important to Naples Soap Company. Please see our return policy for further information.
Who can I contact to find out the status of my order?
Our customer service representatives are available 9:00am – 5:00pm EST (Mon – Fri) and can be reached at 1-888-256-8265 or emailed at email@example.com.
How long will it take for my order to arrive?
The normal delivery time is 5-7 business days for regular ground shipping. Please allow approximately 72-hours for processing time. Please see our shipping policies for further information.