Return Policy

Our 100% Guarantee: At Naples Soap Company, we have a 100% satisfaction guarantee. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Naples Soap Company stores or you may return items by mail – see policies and instructions below.

If you would like to return an item, please contact Customer Service at 888-256-8265, or email

Naples Soap Company
Returns Department
17041 Alico Commerce Court
Fort Myers, Florida 33967

• All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable. Keep the tracking information until your return has been processed.
• All returns will be credited to the original form of payment (excluding shipping and handling charges).

Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.